Orders are usually processed within 1–3 business days (not counting weekends and holidays). It can take a little longer during new releases and sales.

After that, U.S. orders usually arrive in 2–4 business days. International orders usually take 10–21 business days, depending on customs and local carriers.

Use our Tracking Page anytime. It shows each shipment separately, with its own tracking link. You'll also get a shipping confirmation email with a tracking link once your order ships.

Carrier tracking can take 24–48 hours to show the first scan.

For U.S. orders, in-stock items ship right away. Pre-order and made-to-order items follow in a separate shipment when they're ready, and any free gifts ship with that second package.

International orders ship together in one package once everything is ready.

Yes, as long as it hasn't shipped. Update it yourself from your Account Page or the Tracking Page. If you don't see the option, email support@haki-studios.com right away and we'll do our best to catch it.

If a package comes back to us because of an incorrect address, we're happy to re-ship it once you send the right one. Re-shipping is at your cost.

Yes, up until we start packing it. Cancel from your Account Page or the Tracking Page and choose a refund or store credit. Once packing has started, the order can't be cancelled.

• Check with neighbors or housemates, around your property, or in your mailroom.
• Contact your local post office or carrier; they can often see where it was scanned.

If you added Shipping Protection at checkout, file a claim with Corso at app.corso.com/hakistop. If it's still missing and you didn't add protection, email support@haki-studios.com.

Yes. International orders usually take 10–21 business days. Customs duties and taxes are paid by the customer once the order reaches your country, and customs can add time.

Most items ship within a few days, but sometimes we run pre-orders for specialty items. The steps:

• Window opened: We open a limited purchasing window for you to shop (generally ~2 weeks).
• Window closed: We begin production on the items purchased in the window.
• Production: Your items are made. How long depends on the item.
• Bulk shipping: Finished items are shipped to us.
• Fulfillment: Items are inspected by our team and your order is shipped to you.
• Delivery: Your item(s) arrive.

Most pre-orders arrive about 8 to 12 weeks after the pre-order closes. Your product page shows the date for your item.

More detail on our Pre-order info page.

Not by email yet. Your order's status and expected date are on the Tracking Page.

Yes, for a full refund or store credit, any time before its pre-order window closes. The closing date is on the product page. After that, we've placed the factory order for your item and it can't be cancelled.

Pre-order items are final sale. We make exceptions for shipping damage and defects you notice on arrival, reported within 7 days of delivery with photos. Our Lifetime Warranty still covers them.

Start a return within 7 days of the delivery date on your tracking. Items must be unused, unwashed and in original condition.

• Refund to your original payment: a flat $8 return-label fee is deducted.
• Store credit: return shipping is free, and the credit is added as soon as your parcel is back with us.

Original shipping fees are non-refundable. Returns are available on U.S. orders only.

Go to the Tracking Page, enter your order number (e.g. #HS123456) and the email you used at checkout. We'll email you a 6-digit code to confirm it's you, so no account is needed. Signed in? Start it from your Account Page.

Our team reviews every request and emails you a prepaid USPS label once approved. Most requests are handled the same day.

Yes, for the same item. A flat $8 return-label fee applies. We reserve your new size the moment you submit and ship it, free, once your parcel arrives back with us.

Pre-order, made-to-order, mystery and reward items are final sale, except for shipping damage and defects you notice on arrival, reported within 7 days of delivery with photos. Our Lifetime Warranty still covers them. Free gifts, like the Mystery Hat (Gift), aren't final sale. They follow the Free Gifts rules in our refund policy.

Start a request from the Tracking Page within 7 days of delivery and choose “Arrived damaged or faulty” or “Received the wrong item”. We'll send a replacement at no cost. Photos help: reply to the confirmation email with them.

Yes. Our Lifetime Warranty covers how our pieces are made, for as long as you wear them. If a print peels or cracks, embroidery comes loose, or a seam fails with normal use, email support@haki-studios.com with your order number and a photo, and we'll send a replacement. If that item is sold out, you get store credit for the price you paid. This covers U.S. and international orders.

Not covered: damage from accidents or misuse, washing or drying against the care label, and everyday wear like fading or pilling.

We process your refund or credit once your parcel is back with us, and email you when it's done. Don't see it within 7 business days of your parcel arriving back? Email support@haki-studios.com.

If your return takes the order below the amount that earned the gift, you can send the gift back with your return, or keep it and have half its retail value deducted from your refund. Choose store credit to keep the gift with no deduction.

International orders aren't eligible for returns or exchanges. If something arrived damaged or incorrect, email support@haki-studios.com within 7 days of delivery with photos and we'll sort it out case by case.

No. You can track, cancel, change your address and start returns from the Tracking Page with your order number and email. Signing in to your Account Page just skips the lookup.

Every product page has a size guide with measurements and how to measure.

Email support@haki-studios.com or use our Contact page. You can also find us on Discord.