Politique de remboursement

RETURNS & EXCHANGES

You can start a return or exchange anytime from our Tracking Page. Simply enter your order number (i.e. #HS123456) and the email you used at checkout, and submit your return/exchange request. We'll email you a 6-digit code to confirm it's you, no account or login needed. Skip the lookup entirely by logging into your Account Page.

Request Window

Requests must be started within 7 days of the delivery date shown on your tracking. Items must be unused, unwashed and in original condition. Anything not in original condition is not returnable or refundable. Problems with how an item was made that show up later are covered by our Lifetime Warranty (below).

What You Get Back

RETURNS:
  • Refund to your original payment: a flat $8 return-label fee is deducted from the refund, or

  • Store credit: free return shipping. Credit is added to your account as soon as your parcel is back with us.

EXCHANGES:

  • A different size or color of the same item: a flat $8 return-label fee applies. We reserve your new size the moment you submit, and ship it once your parcel arrives back. While you are responsible for the return-shipping cost, we cover shipping your new item(s) back to you!

  • Please send your exchange item back within 7 days of receiving your label. We hold your new item for you until then. If your parcel isn't on its way by then, your new item may go back on sale. If your return reaches us later, we'll ship your exchange if it's still in stock, or refund you if it isn't.

Original shipping fees are non-refundable.

Free Gifts

If your order earned a free gift and your return takes the order amount below the threshold that earned it, you have two options:

  • send the gift back with your return, or
  • keep it, and half its retail value will be deducted from your refund. 

Gifts must be in original condition to be sent back. Choose store credit to keep the gift(s) with no deductions.

Your Return Label

Our team reviews every request and emails you a prepaid USPS label and instructions once approved. Most requests are handled same-day.

Damaged Or Incorrect Items

Use the same page and choose “Arrived damaged or faulty” or “Received the wrong item”. Our team will review your request and send a replacement at no cost.

Photos help: reply to the confirmation email with them.

Lifetime Warranty

Our Lifetime Warranty covers how our pieces are made, for as long as you wear them. If a print peels or cracks, embroidery comes loose, or a seam fails with normal use, we'll send you a replacement, even after the 7-day return window. If that item is sold out, you get store credit for the price you paid.

Not covered: damage from accidents or misuse, washing or drying against the care label, and everyday wear like fading or pilling.

This covers US and international orders. To claim, email support@haki-studios.com with your order number and a photo of the problem.

Processing Speed

We process your refund or credit once the parcel is back with us, and you get an email when it is done. If you do not see it within 7 business days of your parcel being delivered back to us, email support@haki-studios.com.

Location Eligibility

Returns and exchanges are only available on US orders. International orders are not eligible for returns or exchanges; if something arrived damaged or incorrect, email support@haki-studios.com within 7 days of delivery with photos and we will sort it case by case.

ORDER CANCELLATIONS

You can cancel your order yourself anytime from your Account Page or your Tracking Page, up until we start packing it. Choose a refund to your original form of payment or store credit. If you're not signed in, we'll email you a code to confirm it's you. Once packing has begun, the order can no longer be cancelled.

Pre-orders

You can cancel a pre-order for a full refund or store credit any time before its pre-order window closes (the date is on the product page, and you'll also be emailed once the window closes). Once the window closes, we've placed the factory order for your item, and your order can no longer be cancelled.

FINAL SALE ITEMS

Pre-order items, made-to-order items, mystery items and reward items cannot be returned or exchanged. Exceptions: shipping damage and defects you notice on arrival, reported within 7 days of delivery with photos. Our Lifetime Warranty still covers these items. Free gifts, like the Mystery Hat (Gift), aren't final sale. They follow the Free Gifts section above.

Corso Shipping Protection

At checkout, customers may elect to add Corso Shipping Protection, which covers eligible orders against loss, theft, or damage during transit.

If You Purchased Shipping Protection:

  • Claims for lost, stolen, or damaged packages can be filed directly through Corso via their claims portal: https://app.corso.com/hakistop using your order details

  • Once approved, Corso will issue a replacement or refund according to their coverage terms

Orders with Shipping Protection are not eligible for refunds or replacements through Haki Studios for shipping-related issues, as these are fully handled by Corso.

If You Did NOT Purchase Shipping Protection:

  • Haki Studios is not responsible for lost, stolen, or damaged packages

  • Please double-check your shipping address at checkout

  • We strongly recommend adding Shipping Protection for peace of mind

Lost or Stolen Packages (Without Shipping Protection)

If tracking shows Delivered but you can’t find your order:

  1. Check around your property, with neighbors/housemates, or in a mailroom

  2. Contact your local carrier (they can often see where it was scanned)

  3. If still missing, you may file a carrier claim

Orders without Shipping Protection are not eligible for replacement or refund for lost or stolen packages.

Final Notes

  • Refused or unclaimed packages are not eligible for refunds

  • We reserve the right to deny returns that do not meet the conditions above

  • Abuse of the return system may result in future order restrictions