Shipping policy

SHIPPING POLICY

Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays). During high-volume periods (like new releases or sales), processing may take a little longer.

Delivery Estimates

Domestic (U.S.) orders usually arrive within 2-4 business days, after processing.

International orders may take 10–21 business days, depending on customs and local carriers.

Order Tracking

You can track your order(s) anytime from our Tracking Page. It shows each shipment separately, with its own tracking link.

Once your order ships, you’ll receive a confirmation email with a tracking link.

Carrier tracking updates may take 24–48 hours to appear.

Pre-Order & Made-to-Order Products

Some items in our store are pre-order or made-to-order products. These products take longer to ship because they’re produced specifically for your order. Most pre-orders arrive about 8 to 12 weeks after the pre-order closes. The product page shows the date for each item.

For U.S. orders, in-stock items ship right away and pre-order and made-to-order items follow in a separate shipment when ready (free gifts ship with it). International orders ship together in one package once everything is ready. More about pre-orders: haki-studios.com/pages/pre-order-info

Shipping Rates

Shipping costs are calculated at checkout based on your location and chosen shipping method. 

Shipping Issues

Lost Packages: If your tracking shows “delivered” but you can’t find your package, please:

  • Check with neighbors/housemates and around your property.

  • Contact your local post office for details.

  • If it’s still missing, reach out to us at support@haki-studios.com

Damaged or Incorrect Items: If your order arrives damaged or incorrect, start an exchange request from your Account Page or your Tracking Page within 7 days of delivery and we will work to get you a replacement.

 

Incorrect or Incomplete Addresses:

If you notice an address mistake after placing your order, you can update it yourself anytime before shipping from your Account Page or your Tracking Page. If you don't see the option to change your address, contact us immediately at support@haki-studios.com and we’ll do our best to catch it before it ships.

If a package is returned to us due to an incorrect or incomplete address entered at checkout, we’re happy to re-ship it once we receive the updated address. Please note:

  • Customers are responsible for the cost of re-shipping.

  • We are unable to refund original shipping charges once an order has shipped.

  • If you prefer a refund instead of re-shipping, the order will be refunded minus original shipping costs once it is received back and inspected.

We are not responsible for a package being shipped to the wrong location due to incorrect or incomplete address issues, and will not reimburse or replace your lost order. It is your responsibility to ensure the address entered is correct.

International Shipping & Customs

International customers are responsible for any customs duties or taxes once the order reaches their country.

Shipping times may vary depending on customs clearance.